Does Comcast Tech Support Even Read Email Before Replying?
OK, maybe I should have gone straight to live chat, but didn't think the problem was urgent enough to warrant taking that much of my time, so I started with email. The problem, from the email I sent via the support web site: I have had a personal web site at home.comcast.net/~jwatne for as long as I have been a Comcast customer, but the site has shown up as being "Temporarily Disabled" for the past couple months or so. Also, when I try to ftp to upload files using my name and password, neither of which have changed since my last successful upload, I get a "530 Login incorrect" error. What is going on? - Browser: Default OS: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_2) AppleWebKit/534.52.7 (KHTML, like Gecko) Version/5.1.2 Safari/534.52.7 The response? A lengthy boilerplate about how to use ftp - in Windows. On top of that, it was outdated, with lots of dead links and advice such as "Simply log in, then select Online Storage from the 'More'